Terms & Conditions
fibodo.com is a website operated by fibodo Limited (we, us, our). We are a company registered in England and Wales with company number 08904097 and have our registered office at 410 Linen Hall, 162-168 Regents Street, London. W1B 5TD.
3.1 To access and use the Site you must be:
3.1.1 16 years old or over; or
3.1.2 13 years old to 15 years old (inclusive) with the consent of your parent or legal guardian. Please also note that Users may add an 'under 13' profile to their account. This profile will have restricted functionality and the User accepts responsibility for all activity under their account, including activity on any 'under 13' profile.
3.2 If you do not satisfy the above eligibility requirements, you must not use the Site. By using the Site you represent that you comply with the above eligibility requirements.
4.1 Our Site is available for those individuals seeking sport and activities online, seeking information about such activities, and connecting those interested in such activities with the providers of said activities (Hosts).
4.2 Our Site provides a platform for the introduction of Hosts and for Users to book and pay for sport and activities organised and hosted by Hosts (Host Services). Any agreement for the Host Services is between the Host and User only. We do not offer any services, including any Host Services, apart from the use of the Site. Our service to you is the provision of access to the Site, any related customer support in relation to the Site, and to facilitate the booking and payment of Host Services only. Users and Hosts acknowledge and agree that we are not responsible for providing the Host Services.
4.4 Our Site enables Users to:
4.4.1 customise a profile for use on the Site;
4.4.2 add family members to your profile, so group booking can be made;
4.4.3 create and join groups and follow other Users with similar interests;
4.4.4 search for Hosts and activities organised or shared by Hosts by location, activity and availability;
4.4.5 message Hosts;
4.4.6 book and pay for sport run by or shared by Hosts and save this to a personal planner;
4.4.7 rate Hosts and Host Services; and
4.4.8 use other services which may be added to the above from time-to-time.
4.6 You agree that we may suspend access to the Site or close the Site indefinitely without notice.
4.7 We make no attempt to, and you agree that we have no responsibility to, confirm the identities of Users of the Site.
4.8 You agree that you will not use the Site for any purpose other than those set out in paragraph 4.4 above and finding and contracting for Host services.
5.1 Users will be responsible for all activities which occur under their account on the Site (your account). It is your responsibility to keep your account safe and secure. Please do not share the password to your account with anyone and always ensure that you log-off when not using the Site and ensure that devices which you use to access the Site are securely locked when not in your possession.
5.3 You must immediately notify us of any unauthorised use of your password or account or any other breach of security.
6.1 At all times when using our Site, we recommend exercising caution, particularly when messaging Hosts on the Site and meeting other Users during activity engagement.
6.2 We maintain a feedback system on the Site (currently operated by the third party provider Trustpilot) which allows Users to give feedback about Hosts which will be accessible by Users. Please be aware that good feedback should not be taken as a guarantee of quality, reliability or trustworthiness of any Host. You are responsible for ensuring your own safety when using our Site and for carrying out any safety checks or verifications in relation to the Hosts.
6.3 You acknowledge that we are not responsible and we are not liable for any online or offline interactions with other Users, any Hosts or any other third party.
7.1 Users may use the Site to create a user account free of charge. Users agree to disclose true and complete information during the account registration process, and to update user information promptly in the event that it changes. Users agree not to select a username which is offensive, misleading or otherwise inappropriate.
7.2 We reserve the right to refuse access to the Site to anyone at our sole discretion without giving a reason.
8.1 Users should follow the onscreen instructions on the Site to make a payment for Host Services.
8.2 You agree that you have the permission of the appropriate person to purchase the Host Services if payment is not made on your credit or debit card.
8.3 Users will be asked to provide certain information to allow us to process an order on behalf of a Host (including your selected payment method and card details).
8.4 We may change the payment methods that we accept at our sole discretion at any time without notice.
8.5 Users will receive an order confirmation on screen and/or by email (provided that a valid email address is supplied) acknowledging that the Host has received the booking confirmation for the Host Services. An order confirmation received by a User represents confirmation that the Host Services have been booked (a Booking Confirmation ).
8.6 At the point a User receives the Booking Confirmation payment will be taken from the User.
8.7 By booking Host Services using the Site or the Services you expressly give us permission to use your payment and credit/debit card details to make a payment to our account for the Host with whom you have booked Host Services using the Site.
8.8 You give us permission to check that any payment and credit/debit card details you record using the Site are valid from time to time and when you make a booking for Host Services.
8.9 if a booked Host Service is cancelled by a Host, you will be provided with either(a) a full refund within fourteen (14) days; or (ii) a voucher for the equivalent product or service which can be redeemed by the User at a later date.
8.10 Discounts may apply in the following circumstances and in accordance with the pricing on the Site:
8.10.1 Package Rates: where a User books a package of Host Services the rates may be expressed as "X for Y" (e.g. "4 for 3") so that the package is priced below the cost of X number of Host Services if booked individually. Package bookings may be discounted as set out on the Site when booking the Host Service and are only offered where expressly stated when purchasing the Host Services.
8.10.2 Discounted Services: discounted rates may apply where a User books a Host Service at short notice prior to the relevant Host Service. Bookings may be discounted as set out on the Site when booking the Host Service and are only offered where expressly stated when purchasing the Host Service.
8.11 By booking Host Services using the Site, you agree to the payment conditions set out in Schedule 1(User Payment conditions).
9.1 Unless otherwise stated on the Site we accept Visa and MasterCard debit and credit cards for payment. Prices which appear on the Site are inclusive of VAT unless otherwise stated.
9.2 Prices for Host Services may change at any time by posting new prices on the Site, but changes will not affect orders for which Booking Confirmations have already been sent. In the event that prices for Host Services that are listed on our Site are incorrect and you decide not to proceed with the Host Services, the Host shall be required to offer you either (a) a full refund within fourteen (14) days of notification; or (ii) a voucher for the equivalent product or service which can be redeemed by the User at a later date.
9.3 By paying using your credit or debit card you confirm that the card is yours and that there are sufficient funds or credit available to cover the charges. The purchase of Host Services will appear on your credit card or bank statement as a fibodo debit, with the booking reference code.
9.4 To confirm that the payment card information provided is accurate, we will place a temporary £1.00 authorisation hold on your debit or credit card at the time you first provide your payment card information through the Site. After the payment card information is verified, usually within a few days, the £1.00 hold will be removed, and in no event will your payment card actually be charged for this £1.00 verification.
10.1 You have the right to cancel any Host Services ordered through our Site within fourteen (14) days of booking such Host Service (cooling off period) without giving any reason, so long as cancellation is not within 3 days of the activity start date/time (such period being referred to as the "Refund Window"). In this case, your card will not be charged or if your card has already been charged you will receive a refund. You may elect to receive credit or alternative Host Services from the Host in place of a refund.
10.2 Where you cancel Host Services after the Refund Window, we are under no obligation to refund you and any alternative Host Service or credit will be at the Host's discretion.
10.3 In the event that the Host cancels the Host Services (or where Host Services were not provided) you must notify us within three (3) days of when the Host Services were due to take place. Where Host Services were not provided, we will issue a refund or, if available, you may elect to receive credit or alternative Host Services.
10.4 In the event that you receive Host Services within fourteen (14) days of ordering such Host Services, by receiving the Host Services you acknowledge and agree that you will no longer have the right to cancel such Host Services. Where multiple Services have been ordered and some have already been received and accepted (no complaint within 48 hours), then there will be no refund for cancellation of those Services not yet received.
10.5 To exercise your rights to cancel, you must cancel the booking within 'my bookings' on the Site. If you are unable to cancel your session because the Site is not working, please contact customer services immediately by e-mail at: firstname.lastname@example.org or by telephone on: 0207 043 0043 (or such other number as may be published on the Site).
10.6 If the User transpires not to be the authorised user of the payment card used or if the User otherwise contests the transaction as fraudulent, the amount of a transaction may be reversed or charged back (Chargebacks) by your payment card provider. For any transaction that results in a Chargeback, fibodo will be obliged to investigate which may result in administrative costs and/or withholding of payments to the Host. If the User has made a Chargeback application fraudulently or mischievously, then fibodo may claim the amount of loss and any related expenses from the User and may terminate the User's account.
10.7 You will assist us when requested, at your expense, if investigation is required of any of your transactions processed through the Site. To that end, you permit us to share information about any Chargeback with the Host, the Host's financial institution, and your financial institution in order to investigate and/or mediate a Chargeback.
11.1 You agree:
11.1.1 that you will not use the Site to procure or attempt to procure any services which are controlled, regulated or banned by law;
11.1.2 that we take no responsibility for the quality of the Host Services offered by any Host through the Site; and
11.1.3 that we do not conduct any due diligence on Hosts, and you rely on any feedback obtained through the Site or Service entirely at your own risk.
11.2 Users agree not to void or try to avoid paying us our fee in respect of any services which a Host provides after introduction though the use of the Site.
11.3 Users agree not to invoke Chargebacks by their payment card provider unless a fraud is genuinely suspected.
12.1 All Users agree that:
12.1.1 they will not decrypt, extract, disassemble, reverse-engineer or decompile the Site;
12.1.2 they will not use the Site other than as a single product;
12.1.3 the right to use any upgraded or updated version of the Site replaces the right to use the Site being upgraded;
12.1.4 the Site contains confidential information, proprietary information and trade secrets and that any and all intellectual property rights and other rights in the Site are and will be owned by us and our licensors;
12.1.5 they will not use the Site in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
12.1.6 they will not:
(a) remove any identification or notices of any proprietary or copyright restrictions from the Site or any associated materials,
(b) include any portion of the Site in any other software program, or
(c) develop methods to enable unauthorised parties to use the Site;
12.1.8 they will not create any modifications or derivative works directly or indirectly using the Site, or components thereof, and any modifications or derivative works created directly or indirectly using the Site, or components thereof, or enhancements to the Site, shall vest on creation in, and be owned exclusively by, us, and you shall promptly execute any further documentation required to legally or commercially effect such assignment;
12.1.9 they will not knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware of the Site;
12.1.10 they will not damage, interfere with or disrupt the Site in any way;
12.1.11 they will not use the Site or information obtained from the Site to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
12.1.12 they will not use the Site in a way which infringes the rights of anyone else, harasses anyone else, is harmful, or otherwise restricts or inhibits anyone else's use and enjoyment of the Site;
12.1.13 they will not use the Site to impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity;
12.1.14 they will not post comments about yourself or which are not in good faith and in accordance with their honestly held belief;
12.1.15 they will not use the Site for the purpose of harming or attempting to harm minors in any way; and;
12.1.16 they will not use contact details obtained using the Site to harass any person.
13.1 You agree that we do not review listings or content posted by any Host and we have no control over or liability for the truth, accuracy or fairness of any post, feedback, response or listing, or the quality, safety or legality of any items listed. You agree that we are not a party to any transaction between a Host and a User made using the Site, and have no control over or liability for the actions of any Host, including their ability or willingness to comply with any agreement to supply any services.
13.2 We will supply the Site using reasonable skill and care but we make no other representations, warranties or guarantees, whether express or implied, with respect to the Site. You accept that the Site is provided on an 'as is' basis. You agree that we have no liability for:
(a) the actions of other Users of the Site, including during the performance of Host Services;
(b) any loss you may suffer as a result of any interruption of the operation of the Site;
(c) the lawfulness of the content of any listing or of any services listed on the Site; or
(d) the accuracy of any information provided by Hosts or Users of the Site.
13.3 To the extent permitted by applicable law, we expressly exclude all other conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
13.4 You agree that we, and our directors, employees, officers, agents, subsidiaries and affiliates shall, to the extent permissible by applicable law, not be liable to you in contract, tort or otherwise in respect of any loss of data, revenue, profits, opportunity, goodwill, data or reputation, whether direct or indirect, or for any indirect or consequential loss or damage.
13.5 Information published using the Site is not intended to amount to advice on which reliance should be placed, and you agree we have no liability for reliance placed on any information published using the Site by any third party.
14.1 You agree to indemnify us and our affiliates and our respective directors, officers, employees and agents, as well as their licensors and suppliers, from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any claims brought by third parties arising from or related to your access or use of the Site or other information made available by you to the Site.
15.1 The Site and the material published using them, are protected by copyright and intellectual property laws and treaties around the world. If any such rights belong to us or our licensors, they are reserved.
16.2 You agree that you will not use any contact details or other personal information obtained through use of the Site except for receiving the benefit of the Host Services or as explicitly agreed by the subject of the personal information.
16.3 You agree that we may disclose your identity to any party who claims that the utilisation of your account infringes their rights, or to any public authority in any jurisdiction on request.
17.1 You acknowledge and agree that we may, in our sole discretion, suspend or terminate your account and/or your access to the Site at any time for any reason and without notice to you.
17.2 You agree that we shall not be liable to you or to any third party for any suspension and/or termination of your right to use or otherwise access the Site.
17.3 You may stop using the Site at any time, but you will remain liable to provide or pay for (as applicable) any Host Services you have agreed to provide or procure.
17.4 Termination of your account and/or access to the site shall not affect any accrued rights or liabilities.
18.1 You may link to the home page of the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express consent.
18.2 Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those external sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
You agree that you will not use any scraper, spider, robot, harvesting bot or other automated means to access the Site without our express written consent, and you will not interfere with the operation of the Site or place an undue strain on our infrastructure.
If you have any concerns about material which appears on the Site, please contact us by email at email@example.com.