On the ball
software.
For racket clubs, courts & coaches
Creating great
consumer experiences.
Fibodo is uniquely designed for needs of racket clubs, courts and coaches. It removes the need for outdated shopping baskets used by ubiquitous retail derived software, so that customers can manage every aspect of their booking and relationship online, from initial reservation or membership; induction; amendment; in-booking messaging; cancellation; payments; refunds; additions, to even inviting their friends, so your time is focussed on delivering great experiences and not wasted on the administration and service costs required with legacy retail technology.
Find, book, do.
Makes interactive booking, booking management and paying for your services simple and intuitive. We apply the same approach to supporting your business creating better experiences for you and your customers.
Easy to use
Setting up Fibodo for your business is simple and intuitive. You and your team can make changes and update your system immediately, making a direct impact on sales opportunities and reduce cost.
More productive
Fibodo deals with all booking administration, from reservation and payments, acceptance of terms and conditions, through to any amendments or changes and refunds if necessary, all recorded and backed up by comprehensive reporting, keeping you in control of your business..
Learn moreThink outside
the basket.
A shopping basket is a one-way journey designed for buying goods. It simply does not work for services and activities, where client needs and flexibility are necessities. If your current software uses this structure, it is more than likely creating customer frustration and adding hidden administrative costs.
Fibodo has been specifically designed to connect consumers with activities, experiences and services. It allows customers to buy packages and programmes, reserving their places as they go. It puts consumers in control of their own plans, so they can make changes as needed, by themselves and at any time (within the conditions you set).
By using a fully flexible booking system, capable of dealing with changes in real time all the time, it eliminates the barriers to sale and consumer frustration created by one way shopping baskets that simply cannot cope with the real-world requirements of activity booking.
Eliminating the basket also removes your wasted administration time and cost of managing a compromised service experience for your customers.
Modules
that work for you.
Fibodo modules have been designed by successful and experienced operators to ensure they provide you with the tools that will allow you to manage your business successfully and simply. For small and single sector operators, they work as standalone modules, or for more complex operations they can be combined to deliver an integrated solution for all your needs.
Fibodo’s expertise in providing front end booking solutions, with tailored consumer journeys, revenue management and direct consumer communications. Uniquely all our systems are marketplace enabled, allowing you to create your own online marketplace, or integrate with others.
Book
Customers can reserve, amend, make payments and receive refunds 24/7, allowing you to keep control, without having to administrate.
Schedule
Sell individual and group swim sessions and programmes, concurrently 24/7, automatically updating your diary and product availability, ensuring no opportunities are missed.
Admin
Record all booking actions and sessions automatically, including client acceptance of terms and conditions, as well as automatic implementation of no-show sanctions.
Wallet
Get paid as soon as you deliver the session, ensuring your records are always up todate, with no requirement to chase payments, issue receipts or record your sales manually.
Book
Customers can reserve, amend, make payments and receive refunds 24/7, allowing you to keep control, without having to administrate.
Schedule
Scheduled all coach activity in their individual and academy diaries automatically, with immediate updates and notifications.
Admin
Record all booking actions and course sessions automatically, including client acceptance of terms and conditions.
Course
Offer 1:1 and group classes 24/7, selectable by coach (with swim academy mudule), including inductions and class scheduling to ensure lanes and pool decks are allocated as course spaces are sold or released.
Waitlist
Operate a wait list that automatically informs participants as places become available or new schedules are released.
Club
Customers can reserve, amend, make payments and receive refunds 24/7, allowing you to keep control, without having to administrate.
Package
Sell individual and group lessons, courses and lesson packages 24/7, selectable by academy and by coach.
Admin
Customers can reserve, amend, make payments and receive refunds 24/7, allowing you to keep control, without having to administrate.
Payments
Sell individual and group lessons, courses and lesson packages 24/7, selectable by academy and by coach.
Service
Sell individual and group lessons, courses and lesson packages 24/7, selectable by academy and by coach.
Book
Customers can reserve, amend, make payments and receive refunds 24/7, allowing you to keep control, without having to administrate.
Induction
Automatically schedule inductions for new players to ensure all new starters are in the correct ability group, so that class progress is consistent and future lesson pipelines are secure.
Admin
Record all booking actions and course sessions automatically, including client acceptance of terms and conditions.
Course
Offer 1:1 and group classes 24/7, selectable by coach, including inductions and class scheduling to ensure lanes and pool decks are allocated as course spaces are sold or released.
Waitlist
Operate a wait list that automatically informs participants as places become available or new schedules are released.
Features designed
to increase revenue.
Fibodo manages all of your client bookings and courses for you, so you can focus on increasing your earnings. Fibodo isn’t reliant on a shopping basket, so uniquely your clients can manage, amend and reschedule their own bookings on line, within the terms you set, so you don’t have to. This means happy customers and no administration.
Fibodo is working 24 hours seven days a week, so you won’t miss new opportunities, waste time and space for clients who were unable to cancel or simply don’t show because they had no way to communicate with you. Fibodo helps you avoid emergency phone calls, disrupted bookings, or battle with a diary that simple isn’t fit for purpose and all the costs associated with fixing and auditing processes that your legacy system can’t handle.
Book
Keep your time focussed on growing earnings and engaging with your customers.
Schedule
Ensuring you never have to compromise your earnings or your diary time, by managing all your products and diary in one location.
Wallet
Managing all your receipts and automatically transferring and recording payments, so that your finances are always in balance.
Dashboard
Keep on top of your income, diary and booking trends using Dashboard and Reporting.
Social
We believe being social is great for business and great for client engagement.
Fibodo isn’t reliant on a shopping basket, so uniquely your clients can manage, amend and reschedule their own bookings on line, within the terms you set, so you don’t have to. This means happy customers and no administration.
Fibodo is working 24 hours seven days a week, so you won’t miss new opportunities, waste time and space for clients who were unable to cancel or simply don’t show because they had no way to communicate with you.
Fibodo helps you avoid emergency phone calls, disrupted bookings, or battle with a diary that simple isn’t fit for purpose and all the costs associated with fixing and auditing processes that your legacy system can’t handle.
- Create and manage multiple products, packages and courses including resources required to deliver them.
- Promote all your products for all times concurrently, automatically managing product and diary availability as bookings build, so there is no risk of double booking, nor sales opportunities missed.
- Fibodo integrates all your resources and inventory, administering client bookings as well as maintaining live availability, so clients receive what they booked and opportunities are not missed.
The Wallet Manager ensures payments are transferred into your account once services are delivered, ensuring your admin and your income are always up to date.
Customer payments, refunds and amendments are managed by the Wallet Manager, providing both you and your customers with a seamless and admin free experience. Allocate revenue splits at source for course commissions, eliminating admin time and reporting.
For Enterprise accounts wallet manager can also be customised to deal with additional payment protocols.
Available on all devices, the dashboard is personal to you and provides everything you need to manage your online business, ensuring your finger is on the pulse, regardless of where you are.
Fibodo provides you with extensive reporting capabilities to support better decision making based on empirical evidence. Truly understand the opportunities at your finger tips. All your business is recorded in one place, so when you want to analyse and plan ahead, review your management KPIs or prepare accounts, you have everything you need instantly. Reports automatically export to excel formats making them readily accessible to main stream accounting and analytics systems.
Sales reporting provides for segmentation, date ranging, including combining future and past bookings within the same report.
Fibodo reports are consistent with each other and accurate, so you can rely on them to inform your business strategy.
Use social media channels to drive traffic to your personalised Fibodo App, with download links available on all key channels.
All consumers can be set to receive post experience review requests, which can also trigger payment processing, reducing the risk of unresolved service issues and resultant chargebacks, protecting your income and your reputation.
Fibodo is integrated with the world’s most recognised review software. Upgrade to Trust Pilot reviews and you will automatically put yourself in prime position on search engines and social media.
Fibodo Apps
make it personal.
The most likely way you will become part of your customers’ lives, is if your brand or service is installed on the device that they continually use. An app that they have chosen to download on their phone that only promotes your content.
Designed to get your customers to their desired goal, using the functionality (tap, swipe, drag, pinch, hold...) they have come to expect from their phone, which simple doesn’t work the same way on a browser.
Mobile Era
This is the era of the mobile device. Whilst web applications remain key tools in business management, consumers are increasingly looking to engage on their mobile devices in a more personalised way. A web enable site is simply not enough. If you don’t have a mobile app you are making it harder to interact with your consumers and increasing the risk that they will come across other service providers as they browse their social media and web search engines.
Ecosystem
Your Fibodo app is an closed ecosystem designed to create a seamless integration between you, your services and your clients. You no longer compete for your customer’s attention in a sea of emails, web and social media advertising. Having an app allows you and your customers to personalise their experience, through setting their own preferences, sharing content and leveraging their devices functionality to offer customised recommendations based on their engagement.
Communication
Your personalised Fibodo app allows you to communicate directly with your clients, personalising notifications, so that they are visible, relevant and timely. Avoid important messages becoming lost in a sea of marketing emails from your competitors. Remember the ability to send relevant instant non-intrusive notifications to your customers, that they don’t need to edit or manage is attractive to your clients as well as your business.
Tech Leverage
The app benefits from other device features, such as GPS, camera or contact lists, so that you can promote your business not only to them, offering for example ancillary purchase incentives when onsite, but also to promote your business to their contacts, through encouraging social media sharing (pictures, scorecards, longest drive etc...) via the APP and indeed contact referrals.