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Leisure SK – Live Stream Booking

Key take-aways:

      • Rapid implementation of Live Stream bookings
      • Live Stream sessions are recorded to share as on-demand content
      • Members can book either online or via the MyClub app
      • Live Stream bookings run alongside existing LMS
      • Future membership models possible for mixed-use or digital membership only

About Leisure SK

Leisure SK serves more than 3,500 people in their community and helps them stay on track with their fitness goals by offering flexible and affordable leisure services for the whole family. They have recently streamlined their membership model to offer one single monthly fee that offers its members much more. With four public centres in Deepings, Bourne, Grantham and Stamford, as well as one at Grantham Town FC, Leisure SK is a steadily growing leisure business that is always looking for opportunities that help its members, the local community and the growth of the business.

As such, during lockdown, Leisure SK wanted to provide their members with engaging, fun live streams and on-demand content to keep them active. Offering digital services was seen previously as too complicated, so it needed to put a system in place that would help it achieve seamless booking for their online events that suited their budget nicely and didn’t require a complete reboot of their current IT system.

Leisure SK is very much a community-led organisation. It wanted to continue to use the instructors and the facilities that the community was used to. Community is more important than ever. And it’s important to have a healthy and happy community, and Leisure SK knew it could help if it had the right tools.

Requirements:

      • Live Streaming solution using existing Leisure SK Zoom account
      • A simple booking journey available on the website and app
      • Make it easy to promote heavily on social media
      • A system that works across all of their member locations
      • Easy access to on-demand content
      • A booking schedule that was easy to configure centrally
      • Allow coaches to message class participants via app
      • Email confirmation and management
      • Participants can simply manage their bookings subject to terms

fibodo solution

The solution to all of Leisure SK’s requirements was fibodo Live. This exciting software bolted right in beside Leisure SK’s current setup and provided the perfect way for its instructors and clients to interact during lockdown.

In just four days, Leisure SK had the perfect live streaming platform to offer their clients much more during lockdown.

With fibodo Live in place, Leisure SK can now offer live stream classes for all of their workouts to their clients. Coaches can also record these online exercise classes very easily and then share them with the community. This means that if a member missed the class or had a busy schedule, they still had access to the exercise. Leisure SK can also attract new members who perhaps couldn’t fit exercise around their schedule before because the classes are easily done at home. Looking forward, fibodo-live provides additional capabilities for Leisure SK to offer live 1-2-1 sessions for members to take with their coach. This is something that Leisure SK couldn’t provide in the past because its system didn’t have the capacity to do so.

By using the fibodo Live software, Leisure SK has provided its community with exercises throughout lockdown that have been fun and stress-busting. They also added new members to their community and new services to provide the community. All with one of the brilliant pieces of software that fibodo has designed for seamless operation of all leisure and fitness businesses.

Seamless bookings of live events equals happy customers!

Quotes:

“At LeisureSK we work hard to find authentic ways to connect with our members. During lockdown we saw live streaming of exercise classes, with fibodo, as the perfect opportunity. As we prepare to exit lockdown and beyond, we will continue to develop new ways of working.” – Lee Gaskin, Contract Manager LeisureSK

What LSK customers are saying:

“Just a big thank you for doing the zoom classes. I have really enjoyed the two Abs Blast classes so far. Have not done any exercise for months, so really felt the effects after the first session but enjoyed I it so much that I signed up for a second, and it was a little bit easier!”

“It definitely makes a difference to be exercising with a real live trainer in real-time – It is nearly as good as being at the leisure centre!”

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fibodo Ltd. Ground Floor, Egerton House, 68 Baker Street, Weybridge, Surrey KT13 8AL
+44 (0)207 043 0043

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