The key to delivering the best online sessions.
- Make sure your profile is fully up to date, Be sure to include your accreditations and social handles.
- Always upload a PARQ. These will automatically be sent when new clients book, and they should be returned via email – a template can be downloaded here
- Familiarise yourself with the technology you will be using to deliver your session: Zoom, Cisco Webex, Google hangouts or Join Me, are the most popular – if you’re new to this and have not used these video conferencing tools before, you may want to test with a family member or friend beforehand making sure both audio and video are functioning correctly. There’s nothing worse than finding out 5 minutes into the session that you can’t find the audio un-mute button in Zoom.
- If you want to deliver a truly great online session, make sure you know how to record video and screenshot images. That way you will be able to share and use them later for social marketing as well as improvement.
- Download the ‘fibodo for business’ app, and familiarise yourself with the functions – As long as you keep your phone on and the app running, you’ll be notified here when you get bookings!
Prior to your session:
- Introduce yourself to your new clients through the app ‘post notice’ feature. Please include your the account details of your screen sharing provider (An email will automatically be sent from the platform including the same information).
- Message your clients for their social handles so that you can shout out and share.
- Outline your session, some clients will warm up prior and some will need this in the session. Please bear this in mind and be flexible.
- Send out your screen sharing ‘join information’.
During your online session:
- Encourage participants to video their online sessions and then use them to work out, or go over movements between sessions.
- If the class is music based, it is best to ask your clients to use the mute function so the music doesn’t cut out the audio. It might be easier to recommend a music channel so clients can access music themselves, in the home.
- Check if your clients have any injuries. Even if they have completed a PARQ this is still good practice.
- Video sessions are probably new to them so it is advisable to explain the session and take regular breaks to check is all ok. Remember, you will not have the personal contact that you usually would.
Don’t forget to follow-up:
- Delivering a truly great online session also means getting all of your clients to be part of the movement. So after the session they will automatically be asked to give you feedback on Trustpilot.
- Ask your client to:
- Post to social media saying how great the session was.
- Introduce family and friends to join the movement.
- Why not suggest that your client organise a group session, inviting their networks to get involved.
- Keep the momentum and ask them to book another session.
Ask you clients to sign up to the Pledge at www.fit4thefight.org
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For more information about fibodo, please call us on 0207 043 0043.