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Booking platform for Sodexo – single-site corporate gym

Results from Month 1 to Month 5:

  • Total bookings increased by 30%
  • PT / Therapist paid-for bookings increased by 200%
  • Class bookings increased by 6%
  • Paid-for bookings increased from 12% of all bookings to 28%

Sodexo operate corporate gyms for several clients – 7HQ is one site for a Fortune 500 client with 3,000 staff

They needed a seamless, customer booking experience across several activities which reflected their unique brand across web and mobile available anytime, anywhere

Requirements

  • Instant Booking solution – People see availability and book instantly, reducing drop off
  • Robust Payment platform – scalable, secure accepting all major payment cards
  • Branded client booking app and web pages
  • Brand Consistency – PTs / Therapists represented consistently
  • Streamlined service provision – easy, intuitive interface to view activities to increase customer bookings
  • 24-7 accessibility – Members book and pay from the office, home, anywhere
  • Social media integrations enabling easy communication with customers and contacts
  • Email and app push notifications
  • Reports – To provide detailed reports on session delivery and revenue
  • Mitigate exposure to Sodexo and their clients’ members – For any sessions not delivered
  • Member incentives – Ability to reach out to member database to drive bookings
  • Multi-level logins – For financial reporting, analytics, brand consistency
  • Financial transparency of session delivery

fibodo solution

7HQ now has a flexible booking platform that meets the needs of their client’s members.

Apply brand standards

  • fibodo designed the new gym logo to 7HQ’s requirements.
  • Booking app created and live in the app stores.
  • Provide branded accounts for the gym, PTs, Therapists.
  • All booking confirmation, reminder and follow-up receipts include the relevant gym branding.

PTs / Therapists empowerment

  • PTs and Therapists set their schedules and are responsible for their day-to-day performance.
  • Members use the app and web pages to go to the PTs’ / Therapists’ personal profile and book in 3 clicks.

Set multiple admin levels

  • 7HQ received an admin account for review of live session delivery in simple planner view, and reporting / analytics function for review of sessions paid, delivered and upcoming by PT / Therapist for the venue.
  • Gym Manager has the ability to create class schedules and group activities centrally as well as offers and last minute promotions
  • fibodo provided a dedicated Key Account Manager.

Cash-free transactions

  • Full financial transparency of block and individual session delivery.
“Our focus is on providing a great service to our clients. We wanted a straightforward, innovative way to deliver an effective booking platform for the 7HQ Gym. fibodo’s booking management solution had been recommended to us in this respect and we’re delighted to be working with the team as we build upon success for the future.”

Alan West
Head of Health & Wellbeing, Sodexo

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