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Booking platform for an event or exhibition

The Challenge/Opportunity:

Challenged to provide a live-booking management platform that could be populated by individual exhibitor reps as well as creating stand-alone event app for all delegates. The challenge was to create an event dashboard to enable organisers to have an overview of the whole event whilst individual exhibitors had clear data and report analytics to evaluate return on investment. This data was provided in such a way that it would allow the event organisers to increase the space exhibitors pre-book.

Background

fibodo was appointed to provide the exhibition booking management platform for this event with the responsibility to provide live booking and scheduling of exhibitor reps and speaker sessions.  The platform provided unique exhibitor and speaker URLs so the organisers could drive engagement prior to the event, with individual exhibitor reps being responsible for their own schedules. A dedicated event app (iOS and Android) was made available to all delegates.

Requirements

  • Branded App – Create booking App, for inclusion in both iOS & Android stores
  • Brand consistency – All exhibitors, reps and speakers were on brand when promoting the event
  • Instant booking – Delegates were able to schedule and book appointments in order to maximise their time at the event
  • 24-7 accessibility – Delegates can make bookings from the comfort of their home
  • Online bookings – To provide detailed reports and analytics on session delivery
  • Streamlined service provision – Delegates were given simple 15 or 30 minute meeting options
  • Delegate Comms – Ability to reach out to delegates during the event
  • Social sharing function – Ability for delegates to share session booking links within their networks
  • Multi-level management logins – For booking reports and analytics

Brand Consistency/Streamlined service provision

  • fibodo designed the Elevate delegate booking app on brand
  • Branded the exhibitor rep diary app
  • Provide fully branded individual accounts, for each exhibitor, rep and speaker
  • Automated detailed reporting, based on each exhibitor, rep and speaker
  • Distributed a detailed and branded ‘How To Guide’ to all users
  • Provided a dedicated Key Account Manager

Instant Booking/24-7 accessibility

Exhibitor reps set their schedules and become responsible for maintaining their day-to-day availability.

Delegates were directed to the rep profiles on the App, where they booked in 3 clicks. Available time slots also appeared centrally on the Exhibitor dashboard, meaning exhibitor admin could promote availability and add bookings.

Transactions

All booking confirmation, reminder and follow up emails included Elevate branding, also supported by push notifications to those using the apps.

Ratings and reviews

Option for the event organiser to promote the availability of individual exhibitor, reps and speakers with ‘click through booking’.

Exhibitor reps can share their own meeting availability, including common #’s, representing opportunity for increased awareness of the event and the exhibitor.

Social sharing functions

Messages and questions eliminated – clients simply view Steph’s availability and book online or through the app.
Should a client wish to rearrange their appointment, the admin is automated.
All booking receipts sent automatically – a seamless booking experience for clients, without admin.

Multi-level management logins

Gave the event organiser a ‘booking hub’ admin account for review of live session delivery in simple planner view, and reporting/analytics function for review of session attendance.

Exhibitor admins issued accounts for review of live sessions, reporting/analytics, functionality to add/remove reps, and meeting types.

Ability to add brand copy images, accreditations and any additional relevant information.

Intuitive, simple and easy to use for attendees
Attendees can register and book appointments ahead of time or on the day.
Company

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Useful Information

Contact

fibodo Ltd. Ground Floor, Egerton House, 68 Baker Street, Weybridge, Surrey KT13 8AL
+44 (0)207 043 0043

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